Refund Policy - Kalpaadhenu Foods

1. Refund Policy

1.1 Eligibility for Refunds

Items must be returned within [10 days] of receipt.
Products must be unused, in their original packaging, and with all tags attached.
Certain items, such as [list non-refundable items like clearance items, custom orders, etc.], are not eligible for refunds.

1.2 Process for Refunds

To initiate a refund, contact our customer service at [info@kalpaadhenufoods.com/
+91 93422 11817].
Include your order number and the reason for the return.
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

1.3 Refund Timeline

Approved refunds will be processed within [10 business days]. Refunds will be issued to the original payment method used at the time of purchase.

Cancellation Policy

2.1 Order Cancellation

Orders can be canceled within [10 hours/days] of placing the order. To cancel an order, please contact us at [info@kalpaadhenufoods.com/
+91 93422 11817] with your order details.

2.2 Post-Cancellation

If your order has already been shipped, you may need to follow the return process outlined above to receive a refund.

3. Exchanges

If you wish to exchange an item, please follow the refund process and place a new order for the desired item.

4. Shipping Costs

Shipping costs are non-refundable. Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong item sent).